Privacy Policy

Information we collect

When you contact us, we collect your name, email address, optional phone number, and the message or property details you choose to provide. If you opt into SMS or email communications, we record your selections, the consent wording and version, and the submission date and time. A phone number is required when you choose SMS.

Our website providers may process technical information, such as your IP address, browser information, and request logs, to deliver and protect the website. Please do not submit passwords, financial account details, Social Security numbers, or sensitive tenant information through this form.

How we use information

We use inquiry information to respond to you, discuss property management services, maintain our records, and protect the website. If you opt into informational SMS, we may send inquiry follow-ups and property management updates. If you independently opt into marketing SMS, we may send promotional messages and marketing offers about property management services. A separate email choice covers email follow-ups, updates, and marketing offers. You can submit an inquiry without opting into SMS or email marketing.

Sharing and service providers

We do not sell personal information collected through this website. We use service providers to host the website, store inquiries, and support business communications. The website is hosted on Vercel, and inquiry records are stored using Cloudflare. These providers may process information as needed to perform their services.

Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to vendors that help deliver our messages, subject to appropriate restrictions, or disclosed when required by law or necessary to protect rights and security.

Your communication choices

Informational SMS, marketing SMS, and email consent are three independent, optional choices, all unchecked by default. Selecting one does not authorize another. SMS messages may be sent using automated technology. Consent is not a condition of purchase or service. To stop SMS messages, reply STOP to a message. Reply HELP for assistance. Message frequency varies, and message and data rates may apply.

SMS enrollment is available only through our website contact form: select the optional informational SMS checkbox, the optional marketing SMS checkbox, or both, then submit the form. Generic replies such as YES, Y, or Reply are conversational responses; they do not enroll you in SMS or create marketing consent. START and UNSTOP only restore carrier transport after a block. They never create or expand permission for informational or marketing messages. Any SMS messages require recorded consent for the corresponding purpose; new or expanded permission requires a separate selection on the website form.

To stop marketing emails, use the unsubscribe link in an email. You may also request a change to your preferences through our contact form. Include the email address or phone number associated with your request. Opting out of marketing does not prevent us from responding to an inquiry you initiate or sending communications necessary for a service you have requested.

Cookies and external resources

This website does not currently use advertising trackers or analytics cookies. Hosting and security providers may use technical tools necessary to operate the site. Property photography is loaded from Unsplash, which receives a request from your browser when the image loads. External providers have their own privacy practices.

The website does not currently respond differently to browser “Do Not Track” signals and does not use website information for cross-site behavioral advertising.

Retention and security

We retain inquiry and consent records for business follow-up, service administration, and applicable recordkeeping needs. Retention depends on the purpose of the record and any legal requirements. We use access restrictions and encrypted connections to help protect information, but no online system is completely secure.

Access, corrections, and deletion requests

You may ask to review, correct, or delete information you submitted, or withdraw a communication preference, through our contact form. We may need to verify your identity before acting on a request. Some information may need to be retained for legal, security, or recordkeeping reasons. We will handle requests in accordance with applicable law.

Children’s privacy

This website is intended for adults seeking property management services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, please contact us so we can address it.

Changes and contact

We may update this policy as our practices change. Updates will appear on this page with a revised date. Questions about this policy can be sent to New Gen Development & Investments LLC through the contact form. You do not need to select a marketing checkbox to send a privacy request.